Please continue to our Contact page, and send us an email with the correct information, so we can update your order.

Start by checking your spam-filter. If you still haven’t received one, please continue to our Contact page, and send us an email with your name and the item you ordered, so we can be sure your order went through properly.

Unfortunately, that is not possible. If you would like to change something, you will need to returnyour original order and place a new one.

Once an order has been placed it is no longer possible to cancel it.

Please continue to our Contact page and send us an email with your order number and the name of the missing item, then we will get right on it.
— If the item is still in stock, we will arrange an immediate dispatch.
— If the item is out of stock, we will simply issue a refund for the missing item.
— If there is an item on the delivery note, that is not in your parcel then please contact our support immediately.

Please send us an email at support@norseprojects.com with your order number and the date you will be giving the gift, so we can extend your return.

We strive to send all orders, placed before 10am the same day. However, during peak times there can be delays. Once your order is completed (processed and ready for dispatch) you will receive an email from our carrier with your tracking number. Please note: There can be a delay of several hours, from when the tracking number is created, until it is active.

Once your order is processed and ready for dispatch, you will receive an email from our carrier with your tracking number. Please note: There can be a delay of several hours, from when the tracking number is created, until it is active.

We do not ship to P.O. Boxes. No exceptions can be made.

When shopping on norseprojects.com from outside the EU, our pricing is set to accommodate any import taxes you may encounter. Therefore, the price you see is excluding the 20% Danish VAT.

E.g.: a customer within the EU pays $100 for an item. The same item is sold to a customer outside the EU for $80, but that customer risks paying local import taxes on the item. These charges are the responsibility of you, the buyer, and are set by the local tax authorities in your country.

Please contact the shipping carrier and inform them of your tracking number (you’ll find your tracking number on your shipment confirmation) and request an investigation.

If you receive a package that has been damaged while in transit, please take a few pictures of the package and contact the carrier within 10 days of receipt, then they will assist you with your claim.

As a consumer, when you place an order with us, you have a 14-day cooling-off period, in which you have the right to return your order.

This cooling-off period expires 14 days after you have received your order. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

We accept returns within 14 days of receipt. Items should be returned unworn and unwashed, with all original tags and packaging intact.

To start a return, use our Return Portal. You'll need your order number and the email used at checkout. A prepaid return label will be provided — the cost varies by location and will be deducted from your refund.

For orders placed in Denmark, return shipping is free of charge via the return portal.

Once we receive and inspect your return, your refund will be processed within 5–10 working days to your original payment method. Original shipping charges are not refunded.

Items that are damaged, soiled, or altered may not be accepted and may be sent back to you at your expense. You are welcome to try products as you would in a store, but items showing signs of use beyond this may affect your right to return.

If you wish to use an alternative return method, follow the steps below:

For international returns, we recommend using a traceable shipping service and retaining your receipt until your refund has been issued. Norse Projects does not accept responsibility for packages lost in transit.

All returns should be sent to:

Norse Projects ApS

Laplandsgade 11

2300 Copenhagen S

Denmark

Att: RETURNS & REPAIRS

Please mark the outside of the package clearly with Att: RETURNS & REPAIRS — this helps avoid delays at customs.

Unfortunately, you cannot return your order in any of our stores unless otherwise agreed.

Return shipping- and delivery shipping costs will not be refunded.

We do not send out an email when we receive your return, but you automatically get an email when your return has been processed.
The refund will be issued, using the same method of payment that you used for the original purchase.

Once we have inspected the returned goods, we will issue a refund (excluding delivery costs). You will receive an email confirming the refund has been issued.
The refund will be issued, using the same method of payment that you used for the original purchase unless otherwise agreed.

Please note, it can take up to 28 days for funds to appear on your account for orders placed with a credit card. Please contact your bank for further details, on releasing the funds.

We do not offer exchanges. Instead, for the fastest service possible, we kindly ask that you place a new order and send the unwanted product back to us. Once we have inspected the returned goods, we will issue a refund.

If you have any further inquiries about returns, please contact us at: support@norseprojects.com

Norse Projects stands for the highest quality so if you think there is a fault with an item you have received, please contact us immediately. We will try to resolve any issue with a faulty item as quickly as possible, but we need you to tell us as soon as you discover the fault.

Please send us an email at support@norseprojects.com with as many details as possible about the problem with the goods. Remember to include your order number and a few pictures of the faulty item.

If your Norse Projects product was purchased through another retailer, the claim must be processed with that retailer.

We apologize for the mistake.

Please contact us at support@norseprojects.com with your order number and details regarding the incorrect item. If the correct item still is in stock, we will send it out as soon as you have shipped the incorrect item back to us. Otherwise, we will refund you upon the package’s arrival.

For international customers: please contact us at support@norseprojects.com with your order number and details regarding the incorrect item. Then we will arrange for the incorrect items to be picked up by the destinations courier, free of charge. All you need to do is print out the shipping couriers documents we send you and arrange for a pick-up with your local shipping courier’s office.

If the correct item still is in stock, we will send it out as soon as you have shipped the incorrect item back to us. Otherwise, we will refund you upon the package’s arrival.