Contact
If you have any questions, please do not hesitate to contact Norse Projects Customer Service. We strive to respond to all enquiries as quickly as possible.
Reach out to us by:
Mail: support@norseprojects.com
Monday-Friday 9.00 – 16.30 (9 AM – 4.30 PM CET)
1. General enquiries
2. Return enquiries
3. Product enquiries
4. Shipping enquiries
5. Sizing (fit) enquiries
6. Restock (availability) enquiries
7. Changes in the order
8. Claim
9. Custom/tax issues
10. Mistake in order
Delivery
Denmark
Postnord: 1-2 working days
Greenland and The Faroe Islands
Postnord: 3-4 working days for The Faroe Islands and 3-17 working days for Greenland
USA & Canada
DHL — Express: 2-3 working days
FedEx — Economy: 5-7 working days
Rest of the world
DHL — Express: 2-3 working days
FedEx — Economy: 5-7 working days
Europe
DHL — Express: 1-2 working days
FedEx — Economy: 3-4 working days
United Kingdom
DHL — Express: 1-2 working days
FedEx — Economy: 3-4 working days
Returns
As a consumer, when you place an order with us, you have a 14-day cooling-off period, in which you have the right to return your order.
This cooling-off period expires 14 days after you have received your order. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.
Shipments do not include a return label and return shipping costs are the responsibility of the customer.
Returns for Danish orders can be returned free of charge and are carried with Postnord.
Return address:
Norse Projects ApS
Laplandsgade 11
2300 Copenhagen S
Denmark
Att: RETURNS & REPAIRS
Free shipping
We offer Free Shipping on all orders above 1.500 DKK / 500 USD / 350 EUR / 250 GDP / 3.000 NOK. Free shipping is automatically applied at checkout when meeting the order min. Please notice that the order minimums do not include reduced goods (e.g. Sale).
Claims
When you trade with us as a consumer, the Danish Sale of Goods Act applies. This means that all items bought on norseprojects.com have a 2-year manufacturing warranty. You must make your complaint within a “reasonable time” after you have discovered a defect. If you complain within two months after discovering a defect, it will always be regarded as within a reasonable time.
Please start by sending us an email at support@norseprojects.com with as many details as possible about the defect. Remember to include your order number and a few pictures of the faulty item.
We will try to resolve any issue with a faulty item and process your claim as quickly as possible.
If your claim is approved, it means that you may either have the right to get the item repaired or replaced. In some cases, we will refund the money or make a reduction in the original price, all depending on the specific situation.